Privacy Policy
Last Updated: April 13, 2026
This policy describes how Rongkai Energy (the export-facing identity of Henan Rongkai Industry and Trade Co., Ltd., "we", "us") processes personal data when you use our public website and business inquiry channels. It is written for professional visitors—distributors, installers, EPCs, and OEM partners—not for consumer-facing services.
Who we are and what this site does
We operate an informational and lead-generation website for solar, storage, and related hardware. We do not offer end-user accounts on this site today. Personal data is mainly collected when you voluntarily submit the Contact / quotation form or communicate with us by email or messenger using details published on the site.
Data we collect
Contact form: name, company, business email, phone or WhatsApp, country, partner type, product interest, estimated volume, and free-text message. Technical data: standard server and security logs from our hosting provider may include IP address, approximate location, browser type, referring URL, and timestamps. Local device storage: your browser may store a preference for display language and light/dark theme; these are functional settings, not advertising profiles. We do not use this website to run behavioral ad networks.
Purposes and legal bases
We use inquiry data to respond to you, prepare quotations, perform anti-fraud and spam checks, and improve our sales operations. Where NDA or supply agreements are signed, additional processing is governed by those contracts and confidentiality terms. If you are in the European Economic Area or United Kingdom, we typically rely on legitimate interests for B2B pre-contract dialogue and, where required, on your consent (for example if you ask to receive marketing beyond your specific inquiry).
Retention, transfers, and recipients
Inquiry records are kept for as long as needed to pursue the business relationship and to meet tax, trade, and legal record-keeping obligations, then deleted or anonymised when no longer required. Data may be processed in China or other countries where we or our processors operate. If we use subprocessors (hosting, email delivery, CRM), they are bound by written terms and may only use data on our instructions. We do not sell personal data.
Security and your rights
We apply reasonable technical and organisational measures appropriate to the risk, including access controls and transport encryption where supported. Depending on your location, you may have rights to access, rectify, erase, restrict, or object to certain processing, and to lodge a complaint with a supervisory authority. Because rights vary by jurisdiction, please state your country when you exercise a request so we can respond appropriately.
Contact and updates
For privacy questions or requests relating to this website, use the Contact page and address your message to the sales or compliance desk. We will update this policy when our practices change; the "Last Updated" date reflects the latest publish time.